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F.A.Q
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Questions
How do I contact Blue Jewellery? Answers How do I contact Blue Jewellery? Fill in this feedback form How do I care for my jewellery? As all my products are made from either gold and silver plated or sterling silver and 14k gold filled, all products will need to be kept tarnish free with regular cleaning with a gold or silver cloth. To order an item shown on the website simply click on the 'add to basket' button on the product page. You can view your basket whenever you wish to by clicking on the 'view basket' button which appears on every page. Once you have chosen all you wish to purchase click on the 'proceed to checkout' button and either login to your paypal account or pay by credit or debit card. Then follow the on screen prompts.
To order jewellery and pay by cheque please download the order form below, print it out, fill in your order details and send to blue with a cheque for the appropriate amount. Download the Order Form How do I order a different colour/size? You can add this information to the box marked 'notes to seller' when you check out along with the date you require your order by. You will be sent a confirmation email shortly after your purchase.
Who do I make the cheque out to? Please make cheques payable to Blue. Most items come in a white hand made box with blue ribbon. Unfortunately due to the size and shape of some of the side tiaras we are unable to offer the white box and ribbon gift-wrapping for them. How long will it take to arrive? Delivery times are 2-4 weeks from receipt of payment depending on the items and personal requirements. If you require the items quicker please let me know. All items under £31.99 will be sent by recorded delivery. All items over this will be sent by special delivery. Both will require a signature on arrival.
£0 - £20.99 = £1.95 Please contact me if you require delivery costs for international orders. What about returns and refunds? Should you not be totally happy with your purchase please contact me with in 2 days of receipt. As all items are made to order we offer a full refund minus 25% of the purchase price (to cover labour costs) plus p+p on goods returned in original condition and original packaging within 7 days. Exchanges are available after seven days for items of the same value. For hygiene reasons we cannot refund or exchange earrings unless they are faulty. If an item is faulty, refunds will cover the cost of the item plus the original p+p cost to you, + p+p costs incurred by you when returned by post office special delivery services. Please ensure that original gift packaging is included and items are suitably protected. We cannot offer refunds on customised items e.g colour changes, material changes and length as we are unable to re-sell these pieces. So please make sure that the details we are given are correct. Refunds will not be given on used goods or goods returned after the wedding/occasion date. We have the right to refuse refunds if we believe our refunds policy is being abused. All returns will be refunded within 30 days of receipt of the goods. If the items are received damaged please contact me immediately so we can arrange return of the item. We will send a replacement and will re-emberse you for the cost of the return postage. To return the item if it is under £32 send it by recorded delivery and if it is over £32 send it by special delivery. If this is not done and the item is damaged in the post no refund will be given. Repairs are free of charge up to six months from the date of purchase, after which time a charge may apply. Your legal rights are not affected. Do you customise pieces of jewellery? If you have any preferences for length where the jewellery is concerned or height and width of the tiaras just let me know. All jewellery and tiaras can be scaled down for young bridesmaids. I also offer a semi bespoke service, if you like several aspects of different pieces in my collection and would like them incorporated into one I will see whether I can make this for you. What is your silver jewellery made of? My 'silver' jewellery is made mostly of sterling silver components and all earrings are made with sterling silver ear hooks or studs. The tiaras are made with silver plated bands and wire. What is your gold jewellery made of? My 'gold' jewellery is made of 14K gold filled components. 14K gold filled means that a layer of gold is mechanically bonded to a supporting base metal. The finished item has a surface layer of gold of the appropriate carat and is much thicker and heavier than gold plated. Gold filled items are considered life- time products, and the gold layer will not quickly wear off. Most people find that they can wear 14k gold filled. What about swarovski crystals/pearls? I use a lot of swarovski crystals as well as swarovski pearls in my pieces. Swarovski pearls are not technically pearls as they have a crystal core which is covered in a pearl coating. They adapt to the temperature of the skin like pearls and have a similar weight. They are also resistant to rubbing, scratching, perfume and UV light. What about the pictures of the jewellery? The photographs shown on this website depict a representation of the completed item.
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